General Terms and Conditions
Last update: 2025-01-29
Introduction
Welcome to Ranching.Farm (“we”, “us”, or “our”). These Terms govern your access to and use of our AI-powered Kubernetes management services.
Services
Our services include:
- AI-assisted Kubernetes cluster management
- Cluster diagnostics and optimization
- Automated resource management
- Team collaboration features
We provide these services through a privileged agent installed on your clusters and AI-powered assistance.
Usage Rights and Restrictions
- You may use our services for any lawful purpose
- You must maintain appropriate security measures for your clusters
- You are responsible for all activities under your account
- You must not use the service for any illegal or harmful purposes
Service Limitations
- Service availability may vary and is provided “as is”
- We may apply rate limiting during periods of heavy usage
- Scheduled maintenance will be notified in advance
- We use canary deployments for updates
Billing and Payment
- Services are billed on a usage basis
- All payments are processed through Stripe
- Pricing is as displayed on our website
- No refunds for used services
Liability and Disclaimers
- We provide recommendations through AI assistance but you are responsible for any actions taken
- You must review and approve any cluster modifications
- We are not liable for any damages resulting from use of our services
- You agree to indemnify us against any claims arising from your use of the service
Data and Privacy
- We collect account data, usage statistics, and service interactions as detailed in our Privacy Policy
- Chat histories and AI token usage are tracked for service improvement and billing
- User accounts can be marked for deletion, with some data retained for legal compliance
- Team deletion permanently removes all associated data
- All billing information is handled by our payment processor Stripe
- We maintain secure HTTPS connections and encrypted data storage
- You can export your data at any time through GDPR export functionality
Account Management
- Team members have access to all clusters within their organization
- Additional organizations are required for granular access control
- You are responsible for managing team member access
Termination
- We reserve the right to terminate or suspend accounts for violations of these terms
- You may terminate your service at any time through account settings
- Account deletion will automatically cancel active subscriptions
- No refunds for partial billing periods or used services
- Upon termination, you must remove our agent from your clusters
- Deleted user accounts are marked as deleted but may retain data for compliance
- Deleted teams/organizations are permanently removed from our system
Changes to Terms
We may modify these terms at any time. Continued use of the service constitutes acceptance of modified terms.
Contact
For any questions regarding these terms, contact us at info@ranching.farm.